Our Warranty

KAON 4x4 and Touring Accessories will carry out, free of cost, any repairs to our products that are reasonably necessary to correct any fault in the operation of your KAON product, provided that such a fault is directly attributable to a defect in the workmanship or materials used in the manufacture of the part(s).

1. Warranty Periods

KAON 4x4 and Touring Accessories warrants all goods for a period of 3 years and unlimited kms from the date of purchase. Exceptions to this include Transmission Oil Coolers and Underbody Water tanks, which are warranted for a period of 2 years.

2. Exclusions

Our warranty does not cover:

a. normal wear and tear;
b. misuse, alterations, tampering or neglect, including improper repair or maintenance;
c. use of the product in any manner other than the purposes for which it was originally designed; and/or
d. installation and fitting inconsistent with KAON 4x4 and Touring Accessories' written recommendations and/or installation instructions.

Labour and consequential costs are excluded under warranty.

3. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

a. to cancel your service contract with us; and
b. to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

4. Making a Claim

Please contact us as soon as you become aware of a possible defect with a KAON 4x4 & Touring Accessories product or service performed.

In the event of a warranty claim, our returns process and guidelines can be found above. If further information or investigation is required for us to process your claim, we'll let you know.