We understand that you might need to return something to us for a number of reasons. Please contact us
before sending anything back.
Items must be returned to us via tracked postage or courier. Without a verifiable tracking number, you
accept full risk of the item not reaching us. Returns not received by us will not qualify for replacement or
1. You changed your mind
o We offer a 30 day return policy for change of mind. That means if you are not satisfied with
your purchase, you are welcome to return it to us up to 30 days after you received it for your
choice of exchange or full refund, excluding original delivery costs.
o All returned items must be in brand new, unused condition, in their original shipped
packaging, and include all parts and accessories. Where returned items are not received by
us in brand new condition, we will return them to you once you pay us the cost of redelivery
to do so.
o Return shipping costs are non‐refundable. For exchanges, we will cover the cost of sending a
replacement product back to you.
2. The item arrived damaged or missing parts
o All orders leave our warehouse in brand new undamaged condition. If your item arrives
damaged or missing parts, we will gladly replace it for you (or if stocks are exhausted, refund
you in full) and reimburse you for any return shipping costs you incur to return the item to
us. Please email us a copy of the receipt for any shipping costs you incur.
o All claims for damaged items must be made within 2 business days of receiving your order. It
is important that you open your order as soon as you get it, and notify us immediately if
there is any damage.
o Please take photographs of any damage and email them to us before sending the item back,
as we need to report damage to our insurer, delivery courier and warehouse.
3. The item is faulty
o Your purchase automatically comes with protections under Australian Consumer Law that
cannot be excluded. All of our products are fully backed by manufacturer warranty.
o Should your product be faulty, please contact us so we can guide you through the correct
process for having the fault rectified under the manufacturer warranty. Depending on the
manufacturer’s warranty terms and requirements, we will either repair or replace it for you
(or if stocks are exhausted, refund you) excluding original delivery costs.