If you think you might need a return, here’s our returns process:

1. Log into your account and click on "Resolution Centre" to get the process started.

Here, you'll be guided through the steps required to lodge your return. If you don't have an account, contact us.

 2. We’ll work with you to work out a solution, as soon as possible.  

This will depend on circumstances of your return in line with our policies, and could be a refund, replacement, repairs, credit, partial credit, or refusal. We always endeavour to work out a solution that you are happy with. For more details, see our full returns page here.    

3. If required, we will advise you to return the item back to us, via tracked postage or courier.

 Please note that without a verifiable tracking number, you accept full risk of the item not reaching us. Returns not received by us will not qualify for replacement or refund. If you are sending back an item that was damaged, we will reimburse you for any shipping costs incurred to return the item.